Frequently Asked Questions

Here are just a few of the frequently asked questions we hear at Doctor Clean. Please feel free to ask any additional questions by contacting us.

General Questions

What are the hours of operation?

Doctor Clean is open Monday through Friday from 9:00 AM to 5:00 PM.

Are you bonded and insured?

Yes, Doctor Clean is fully bonded and insured.

Does someone have to visit my house before I can book a cleaning?

Absolutely not! We would be glad to give you a quote over the phone. Contact us today!

Are cleaning supplies included?

Yes. We take care of all cleaning supplies needed.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

We cannot guarantee that same day booking, but we can always try to get you scheduled as soon as possible.

DO I HAVE TO BE HOME FOR MY CLEANING?

No. You do not have to be home during your cleaning. We kindly ask that anyone who is present during the cleaning (especially pets and children) be kept away from the area being cleaned to ensure everyone’s safety.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

We value your time and ours, so we strive to always be on time. In the event your cleaner may be late (due to an emergency or unforeseen event),  you will be contacted to let you know the ETA.

When is payment due for my cleaning?

Payment is due at the time of service. We can also provide the convenience of auto drafting of payment for customers with recurring cleaning services.

We accept cash, credit, or debit cards.

Do I have to sign a contract?

There are no contracts or obligations for residential services.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

A Standard Cleaning Includes:

  • General cleaning of floors (including sweeping, vacuuming, and mopping)
  • General sanitation of bathroom (including sinks, toilet, shower, bathtub)
  • Dusting and polishing of furniture
  • General sanitation of kitchen surfaces (counters, stove tops, refrigerator doors)

Extra services can be provided at additional cost.

What is a deep cleaning?

A deep cleaning is a more in depth cleaning, which will cost more. This service includes all the cleaning services in the Standard Cleaning and the following:

  • Appliance cleaning (refrigerator, freezer, ovens)
  • Baseboard washing
  • Deeper shower cleaning (including detail to grout or mildew)
  • Underneath and behind furniture

This level of cleaning is typically best for move out cleaning or situations that require heavier amount of cleaning.

HOW MANY CLEANERS DO YOU SEND?

The amount of cleaners varies on the size of the cleaning, but typically only one person will be cleaning.